Terms and Conditions

These terms and conditions apply to the use of the socialinc (social inclusion) websites found at www.socialinc.com.au. In addition, the socialinc (social inclusion) Privacy Policy applies to your use of these websites.

These terms and conditions specifically refer to the following products, services, and experiences which may be purchased or accessed via our websites:

– Social Inclusion and Community Participation Activities products, services, and experiences.

Throughout these terms and conditions, the above products, services, and experiences are collectively referred to as ‘Social Inclusion and Community Participation Activities’ products, services, and experiences.

Table of Contents:

1. Making a Purchase
2. Social Inclusion and Community Participation Activities products, services and experiences Refunds or Exchanges Policy
3. Guarantees and Warranties required by Law
4. Exchange of Social Inclusion and Community Participation Activities products, services, and experiences
5. Prices
6. Transfer of Social Inclusion and Community Participation Activities products, services, and experiences
7. Social Inclusion and Community Participation Activities products, services and experiences Service Booking Details Lost
8. Expiry of Social Inclusion and Community Participation Activities products, services, and experiences
9. Social Inclusion and Community Participation Activities products, services, and experiences Delivery
10. Delivery of Direct Ship Items
11. Platforms for Social Inclusion and Community Participation Activities products, services, and experiences
12. socialinc (social inclusion) at www.socialinc.com.au Liability
13. Availability of Social Inclusion and Community Participation Activities products, services, and experiences
14. Contact Details Given to Suppliers or Service Provider
15. Booking Cancellations
16. The Weather
17. Complaints or Problems During Your Social Inclusion and Community Participation Activities products, services, and experiences
18. Insurance
19. Descriptions of Social Inclusion and Community Participation Activities products, services, and experiences
20. Illustrations on Our Sites
21. Experience Locations
22. Social Inclusion and Community Participation Activities products, services, and experiences Session Length
23. Restrictions on Social Inclusion and Community Participation Activities products, services, and experiences
24. Other Information
25. socialinc (social inclusion) at www.socialinc.com.au Legal Entities
26. Information security
27. Customer ratings and reviews terms of use

(1) Making a Purchase

When you purchase a Social Inclusion and Community Participation Activities products, services, and experiences and/or use a socialinc (social inclusion) at www.socialinc.com.au and you

tick the box that says, ‘I understand and accept the Terms and Conditions’, you become legally bound by these terms and conditions and the socialinc (social inclusion) Privacy Policy, Legal and Disclaimer.

Please do not proceed to purchase/use your Social Inclusion and Community Participation Activities products, services, and experiences and/or use a socialinc (social inclusion) at www.socialinc.com.au until you have read, understood, and accepted these terms and conditions.

When you make a purchase on behalf of another individual (as a representative for them) and you provide us with their personal information, you warrant that you are authorised to provide us with that personal information and that we are able to use that personal information for the purposes as set out in our privacy policy. This would include, for example, using their email address to undertake delivery of the purchase.

If you have any queries, please contact us and we will be pleased to assist.

Phone: 1300 057 029

Email: hi@socialinc.com.au

Or write to us:

Southport Business Centre
Tower 2, 5 Lawson Street
Southport QLD 4215

Please note: Social Inclusion and Community Participation Activities products, services and experiences purchased on socialinc (social inclusion) at www.socialinc.com.au are in Australian Dollars and purchased in Australian suppliers or service providers.

(2) Social Inclusion and Community

Participation Activities products, services and experiences Refunds or Exchanges Policy

All Social Inclusion and Community Participation Activities products, services and experiences have no refund and no exchange policy.

In exemptional circumstances, if socialinc (social inclusion) at www.socialinc.com.au may consider a credit option., subject to socialinc (social inclusion) at www.socialinc.com.au approval process.

The credit option excludes any delivery or transaction fees paid at the time of purchase.

Tickets, pass, and similar Physical products are excluded.

Conditions of exemptional circumstances, Subject to socialinc (social inclusion) at www.socialinc.com.au approval process.

1. Subject to socialinc (social inclusion) at www.socialinc.com.au approval process.
2. The credit option will be processed back to the Participant or purchaser only in form a gift cards and other alternatives.

(3) Guarantees and Warranties required by law

The Social Inclusion and Community Participation Activities products, services and experiences Refunds or Exchanges Policy above is in addition to your rights under the Australian Law in respect of guarantees and warranties for our products and services which by law cannot be excluded.

You should contact socialinc (social inclusion) at www.socialinc.com.au with any issues with a product, services or experiences Social Inclusion and Community Participation Activities products, services and experiences purchased through socialinc (social inclusion) at www.socialinc.com.au.

Upon receiving your query, socialinc (social inclusion) at www.socialinc.com.au will contact all the parties to endeavour to resolve the issue on your behalf. If your issue cannot be resolved, we will provide you a remedy in accordance with your statutory consumer guarantee rights and these terms and conditions.

In particular:

• In respect of product, services, or experiences purchased on socialinc (social inclusion) at www.socialinc.com.au they must be of acceptable quality, free from defects, match what was advertised and be reasonably fit for the purpose considering the prices and description provided to you at the point of sale.
• In respect of product, services, or experiences it is the supplier or service providers who provides the experience to you following the redemption of a product, services, or experiences.

Where the Consumer Law does not apply to a circumstance beyond the control of either or both of socialinc (social inclusion) at www.socialinc.com.au or supplier or service providers, socialinc (social inclusion) at www.socialinc.com.au we may consider to provide you with a credit in form a gift cards and other alternatives. Subject to socialinc (social inclusion) at www.socialinc.com.au approval process.

(4) Exchange of Social Inclusion and Community Participation Activities products, services, and experiences

In exemptional circumstances, if socialinc (social inclusion) at www.socialinc.com.au consider a credit option. Subject to socialinc (social inclusion) at www.socialinc.com.au approval process for Social Inclusion and Community Participation Activities products, services, and experiences with 4 weeks’ notice to the day of the actual start date of the Social Inclusion and Community Participation Activities products, services, and experiences

The credit option excludes any delivery or transaction fees paid at the time of purchase.

Tickets, pass, and similar Physical products are excluded.

Conditions of exemptional circumstances, Subject to socialinc (social inclusion) at www.socialinc.com.au approval process.

1. Subject to socialinc (social inclusion) at www.socialinc.com.au approval process.
2. The credit option will be processed back to the Participant or purchaser only in form a gift cards and other alternatives.

Conditions of Credit Option – Exchange:

1. Subject to socialinc (social inclusion) at www.socialinc.com.au approval process for Social Inclusion and Community Participation Activities products, services, and experiences with 4 weeks’ notice to the day of the actual start date of the Social Inclusion and Community Participation Activities products, services, and experiences
2. If the new Social Inclusion and Community Participation Activities products, services and experiences chosen is of lesser value, any remaining balance will be held as Credit Option into your account. This amount is subject to the same expiry date as the original Social Inclusion and Community Participation Activities products, services, and experiences service booking. If you choose an experience of higher value, you will be required and prompted to pay the difference.
3. The value of your Credit Option that becomes available does not include any delivery or transaction fees paid at time of purchase.

(5) Prices

We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate in Australia.

socialinc (social inclusion) at www.socialinc.com.au charges a transaction and administration fee to all service bookings.

socialinc (social inclusion) at www.socialinc.com.au charges a transaction and administration fee to recover the costs it incurs for card payments and PayPal.

socialinc (social inclusion) at www.socialinc.com.au charges no fees for payments made using debit cards and BPAY.

Transaction fees vary dependent on the payment method chosen.

If transaction fees apply, the transaction fees charged will be clearly displayed to socialinc (social inclusion) at www.socialinc.com.au customers at the time of purchase.

Sometimes, despite our best efforts, products, services, and experiences may be incorrectly displayed on our website at a price that is lower than the correct price. Where there is such a manifest error, we will notify you of the error as soon as possible to provide you with the option of purchasing the products, services, and experiences at the correct price. In the event that you do not wish to pay the correct price, we reserve our rights to cancel your order, in which case we will provide credit option to for the payments that you have made to us in respect of that products, services, and experiences.

(6) Transfer of Social Inclusion and Community Participation Activities products, services, and experiences

All Social Inclusion and Community Participation Activities products, services and experiences are not transferable. socialinc (social inclusion) at www.socialinc.com.au accepts no responsibility for any stolen or fraudulent Social Inclusion and Community Participation Activities products, services and experiences. It is the holder’s responsibility to ensure the safe keeping of the Social Inclusion and Community Participation Activities products, services and experiences i.e. voucher, pass or ticket (s).

Social Inclusion and Community Participation Activities products, services and experiences i.e. voucher, pass or ticket (s) may not, without the prior written consent of the socialinc (social inclusion) at www.socialinc.com.au, be resold or offered for resale (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes.

If a Social Inclusion and Community Participation Activities products, services and experiences is sold or used in breach of this condition, the Social Inclusion and Community Participation Activities products, services and experiences may be cancelled without a refund and holder of the Social Inclusion and Community Participation Activities products, services and experiences will be unable to use it. socialinc (social inclusion) at www.socialinc.com.au cannot guarantee the validity of any Social Inclusion and Community Participation Activities products, services and experiences offered for resale on 3rd party websites such as Viagogo, Facebook, eBay, or Gumtree.

(7) Social Inclusion and Community Participation Activities products, services and experiences Service Booking Details Lost

If a Social Inclusion and Community Participation Activities products, services and experiences Service Booking Details is received and subsequently lost, the recipient may be eligible to have a replacement Social Inclusion and Community Participation Activities products, services and experiences Service Booking Details emailed to them.

Conditions for replacement of lost Social Inclusion and Community Participation Activities Service Booking:

1. The Social Inclusion and Community Participation Activities products, services and experiences Service Booking is still valid and has not yet been exchanged or used.
2. Proof of purchase is provided, either an order number, purchaser’s full name or purchaser’s email address.
3. socialinc (social inclusion) at www.socialinc.com.au is able to correctly verify you as the original recipient.

Please note it is the Social Inclusion and Community Participation Activities products, services, and experiences Service Booking recipient’s responsibility to obtain and provide socialinc (social inclusion) at www.socialinc.com.au with all required verification details. Failure to do so will mean no replacement can be issued.

(8) Expiry of Social Inclusion and Community Participation Activities products, services, and experiences

Social Inclusion and Community Participation Activities products, services, and experiences

Expired Social Inclusion and Community Participation Activities products, services and experiences are non-refundable in whole or in part. After a Social Inclusion and Community Participation Activities products, services and experiences has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of socialinc (social inclusion) at www.socialinc.com.au.

(9) Social Inclusion and Community Participation Activities products, services and experiences Delivery

It is the responsibility of the purchaser to correctly address gifts, whether by email, post, or courier. socialinc (social inclusion) at www.socialinc.com.au cannot be held responsible for any damaged, missing, or delayed orders where incorrect or incomplete delivery details (address and, if relevant, appropriate delivery instructions) have been provided.

A redelivery charge will apply (depending on the delivery method chosen) if the item is lost after receipt, if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

In some circumstances where delivery has been attempted but unsuccessful, the item will be taken to the nearest post office.

Social Inclusion and Community Participation Activities products, services, and experiences Delivery via Email

socialinc (social inclusion) at www.socialinc.com.au is not liable or responsible for any loss suffered as a result of a Social Inclusion and Community Participation Activities products, services and experiences via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser.

If the recipient does not receive the email Social Inclusion and Community Participation Activities products, services, and experiences, please contact us to send Social Inclusion and Community Participation Activities products, services and experiences to an alternative email address. Alternatively, we can change the delivery method which would incur the normal delivery fee of that service.

Delivery via Standard Post

Australia

• Standard Post delivery is via Australia Post. socialinc (social inclusion) at www.socialinc.com.au accepts no responsibility for any damage, loss, or delay as a result of using Australia Post’s service. If for any reason your Social Inclusion and Community Participation Activities products, services and experiences does not arrive, please contact us immediately and we can arrange for the Social Inclusion and Community Participation Activities products, services and experiences Details emailed to you free of charge.

Delivery via Express Post

Australia

• Express Post-delivery to physical locations is provided via Australia Post.
• socialinc (social inclusion) at www.socialinc.com.au accepts no responsibility for any damage, loss, or delay as a result of using postal services.
• socialinc (social inclusion) at www.socialinc.com.au can provide you with an Australia Post Express Post tracking code in the event you need to locate the whereabouts of your delivery.
• Express Post deliveries do not require a signature and will be delivered to the specified recipient’s physical postal address provided at time of purchase.
• Physical postal addresses can only be changed on the same date of purchase during the existing operating hours of the socialinc (social inclusion) at www.socialinc.com.au Team, by calling in and speaking with one of our Social Inclusion Advocate during business hours.
• If the physical postal address provided at time of purchase is incorrect, a redelivery charge of $50.00 for Express Post will apply for the item to be resent.
• During peak period or holiday period socialinc (social inclusion) at www.socialinc.com.au accepts no responsibility for any damage, loss, or delay as a result of using postal services.

(10) Delivery of Direct Ship Items

Direct Ship items refers to Social Inclusion and Community Participation Activities products, services, and experience – tickets, pass and similar items.

It is the responsibility of the purchaser to correctly address gifts. socialinc (social inclusion) at www.socialinc.com.au cannot be held responsible for any damaged, missing, or delayed orders where:

1. Incorrect or incomplete delivery details (address and, if relevant, appropriate delivery instructions) have been provided.
2. It has been requested that the item be left unattended.

We strongly recommend using a business address for delivery. Residential addresses may cause missed delivery issues.

socialinc (social inclusion) at www.socialinc.com.au Social Inclusion and Community Participation Activities products, services and experiences are normally dispatched via Australia Post E-Parcel.

socialinc (social inclusion) at www.socialinc.com.au accepts no responsibility for any damage, loss, or delay as a result of using this service.

Couriers deliver between 9am and 5pm (Mon-Fri) and specific dates and times cannot be guaranteed.

All Social Inclusion and Community Participation Activities products, services and experiences deliveries must be signed for (unless specified to leave unattended) and we cannot deliver to PO Boxes. A redelivery charge of $50.00 will apply if the recipient is unavailable for receipt of delivery if the delivery address is incorrect or if there is no safe place to leave the item.

Tickets, Pass, and similar items.

Tickets are delivered via various courier services in Australia. socialinc (social inclusion) at www.socialinc.com.au accepts no responsibility for any damage, loss, or delay because of using this service. In the event you need to track the item, we will contact the provider on your behalf and provide you with the necessary tracking info if available.

(11) Platforms for Social Inclusion and Community Participation Activities products, services, and experiences

Nothing in these terms (including the exclusions and limitations in this section 11) excludes, restricts, or modifies any guarantee, right or remedy that under law cannot be excluded, modified, or restricted such as your statutory consumer guarantee rights, including under the Australian Consumer Law (for more information see section 2 and section 13).

Subject to such legislation:

• Social Inclusion and Community Participation Activities products, services and experiences are brokered by socialinc (social inclusion) at www.socialinc.com.au as online platform broker for products, services, and experiences that provides Social Inclusion and Community Participation Activities products, services and experiences to customers or Participants.
• socialinc (social inclusion) at www.socialinc.com.au is not a provider of Social Inclusion and Community Participation Activities products, services and experiences and the suppliers or service providers provide these products, services, and experiences directly to customers or Participants. socialinc (social inclusion) at www.socialinc.com.au has no responsibility for any products, services and experiences provided or not provided to you by the suppliers or service providers or any other party.
• socialinc (social inclusion) at www.socialinc.com.au makes no warranty or representation regarding the standard of any service to be provided to you by the suppliers or service providers.
• All socialinc (social inclusion) at www.socialinc.com.au Social Inclusion and Community Participation Activities products, services and experiences are issued subject to the terms and conditions of each suppliers or service providers and these socialinc (social inclusion) at www.socialinc.com.au terms and conditions.
• socialinc (social inclusion) at www.socialinc.com.au does not control the business operations of any suppliers or service providers.
• socialinc (social inclusion) at www.socialinc.com.au make no guarantees or warranties about the services that are provided to you by the suppliers or service providers.

(12) socialinc (social inclusion) at www.socialinc.com.au Liability

Nothing in these terms (including the exclusions and limitations) excludes, restricts, or modifies any guarantee, right or remedy that under law cannot be excluded, modified, or restricted such as your statutory consumer guarantee rights, including under the Australian Consumer Law.

Subject to such legislation, socialinc (social inclusion) at www.socialinc.com.au has:

• No liability for any act, omission, or default, whether negligent or otherwise of any suppliers or service providers or third party.
• No liability for any loss or damage occasioned by any negligent act or omission of any suppliers or service providers or third party.
• Where socialinc (social inclusion) at www.socialinc.com.au liability cannot be excluded, such liability is limited to the value of the Social Inclusion and Community Participation Activities products, services and experiences purchased.
• Where an experience cannot be fulfilled on a temporary basis due to a circumstance beyond the control of either or both of socialinc (social inclusion) at www.socialinc.com.au or the suppliers or service providers, socialinc (social inclusion) at www.socialinc.com.au may provide you with a credit to use once those circumstances resolve.

(13) Availability of Social Inclusion and Community Participation Activities products, services, and experiences

All Social Inclusion and Community Participation Activities products, services and experiences are offered by suppliers or service providers subject to availability.

Service Bookings are recommended to be made at least 6-8 weeks in advance. If you would like to book during peak times (such as weekends or holidays), you should book further in advance. Bookings are not finalised until you have received the email entitled “Social Inclusion and Community Participation Activities Confirmation”.

Please be advised that some Social Inclusion and Community Participation Activities products, services and experiences display availability dates on the website. These dates are guidelines only and are subject to change. We suggest that if you plan to purchase a Social Inclusion and Community Participation Activities products, services and experiences for a date listed at short notice, you contact us to ensure there is still availability before completing the transaction.

All socialinc (social inclusion) at www.socialinc.com.au Social Inclusion and Community Participation Activities products, services and experiences are subject to removal from our website at any time without notice.

In the event that you have sought to fulfil your Social Inclusion and Community Participation Activities products, services and experiences by booking and that experience is removed from the site and the suppliers or service providers is no longer honouring bookings or the Social Inclusion and Community Participation Activities products, services is otherwise no longer available, you will be offered a choice of remedy in accordance with your statutory consumer guarantee rights such as a socialinc (social inclusion) at www.socialinc.com.au Credit Option for the value of the Social Inclusion and Community Participation Activities products, services (which will be given to the holder of the voucher), for an alternative experience of the same value (if available).

The socialinc (social inclusion) at www.socialinc.com.au Account Credit Option will have the same expiry date as the original Social Inclusion and Community Participation Activities products, services, and experiences.

socialinc (social inclusion) at www.socialinc.com.au accepts no liability for the removal of experiences from the website (subject to your statutory consumer guarantee rights).

(14) Contact Details Given to Suppliers or Service Provider 

It is your responsibility to ensure you enter your email address and other contact details correctly when you complete the service booking process on socialinc (social inclusion) at www.socialinc.com.au website. Failure to do so may result in loss or incorrect delivery of the email confirmation of your experience. As the Suppliers or Service Provider will be expecting you, you may end up forfeiting your Social Inclusion and Community Participation Activities products, services, and experiences (subject to the Suppliers or Service Providers terms and conditions). Photo ID – Proof of Identification, Driver’s License with current address is a must, mandatory and non-negotiable.

(15) Booking Cancellations

Once your service booking has been made or/and paid, if you cancel it, your Social Inclusion and Community Participation Activities products, services, and experiences will be forfeit with no refund and no exchange.

Our suppliers or service providers have their own cancellation policies which you are bound to follow.

In the case of short notice cancellations by you, you may lose your Social Inclusion and Community Participation Activities products, services, and experiences completely if the experience provider is unable to fill your space on the day. The suppliers or service providers may reserve the right to cancel your Social Inclusion and Community Participation Activities products, services, and experiences with no refund and no exchange.

If a supplier or service provider needs to cancel the Social Inclusion and Community Participation Activities products, services, and experiences for any reason, you will be offered to reschedule to a convenient alternative date.

In the event of multiple Social Inclusion and Community Participation Activities products, services, and experiences cancellations by the Experience Provider or if the supplier or service provider cannot reschedule within a reasonable period of time, you may be entitled to a remedy in accordance with your statutory consumer guarantee rights.

Except as required by your statutory consumer guarantee rights, socialinc (social inclusion) at www.socialinc.com.au website will not reimburse any travelling, accommodation or other expenses incurred by you or any other person in the event of a cancellation.

In the event of any negotiation or reschedule, this will be between You and the supplier or service provider of Social Inclusion and Community Participation Activities products, services, and experiences.

(16) The Weather

Some Social Inclusion and Community Participation Activities products, services, and experiences are weather dependent.

You will have the supplier or service provider details so you can call to confirm whether adverse weather affects your proposed experience. We suggest you call on the morning of your experience if you have any doubt about the weather suitability.

If bad weather affects a booking, you will be offered alternative times to reschedule at no cost to you by the supplier or service provider. In the event of multiple cancellations for adverse weather or if the supplier or service provider cannot reschedule within a reasonable period of time, you may be entitled to a remedy in accordance with your statutory consumer guarantee rights.

(17) Complaints or Problems During Your Social Inclusion and Community Participation Activities products, services, and experiences.

If you have a problem or a complaint on the day of your Social Inclusion and Community Participation Activities products, services, and experiences please bring this to the supplier or service provider’s attention immediately so that issues may be addressed on the spot, where possible.

(18) Insurance

Some of the Social Inclusion and Community Participation Activities products, services, and experiences that are available at socialinc (social inclusion) at www.socialinc.com.au website maybe considered dangerous, and it involves risk. Prior to service booking, ordering or participating in any Social Inclusion and Community Participation Activities products, services, and experiences you should be aware of the risks involved. socialinc (social inclusion) at www.socialinc.com.au can provide further information if you are in any doubt about any Social Inclusion and Community Participation Activities products, services, and experiences.

Suppliers or service providers warrant that they maintain appropriate public liability insurance for all risks associated with its business and service provisions. We make no warranty or representation about their business or services whatsoever (subject to your statutory consumer guarantee rights). The responsibility rests with you to make independent enquiries with the Suppliers or Service Providers or other third parties as to the need to acquire your own insurance cover.

(19) Descriptions of Social Inclusion and Community Participation Activities products, services, and experiences.

Social Inclusion and Community Participation Activities products, services, and experiences.

Independent suppliers or service providers provide the information about their Social Inclusion and Community Participation Activities products, services, and experiences. We try to ensure that our promotional information is accurate and up to date. However, the content or format of some Social Inclusion and Community Participation Activities products, services, and experiences may change slightly from time to time.

The supplier or service providers (upon confirmation of each booking) will provide the final details about each Social Inclusion and Community Participation Activities products, services, and experiences. The suppliers or service providers will notify you of any subsequent changes. Your participation in each Social Inclusion and Community Participation Activities products, services, and experiences is conditional upon your acceptance of the Social Inclusion and Community Participation Activities products, services, and experiences provider’s terms and conditions at the time your booking is confirmed by the supplier or service provider.

(20) Illustrations on Our Sites

The photographs used on our websites to illustrate single or multi-location experiences are provided to us by suppliers or service providers and are used as an indication only.

(21) Experience Locations

socialinc (social inclusion) at www.socialinc.com.au experience providers are located at many of Australia’s best locations. We are continually adding locations but occasionally we may need to stop featuring some venues. Where locations are described as “Australia-wide” the description is indicative only. Some experiences may not be available in remote areas.

(22) Social Inclusion and Community Participation Activities products, services, and experiences Session Length

Social Inclusion and Community Participation Activities products, services, and experiences session lengths are approximate and are given by suppliers or service providers as a guide to the total time you will be at their venue, which may include transit time, preparation time, induction and briefing time including the actual activity and debriefing. Unless otherwise stated, you will normally take your turn with the suppliers or service providers other customers and there may be waiting time involved. Any itinerary provided to you is indicative only and the order of events may change.

(23) Restrictions on Social Inclusion and Community Participation Activities products, services, and experiences

Certain Social Inclusion and Community Participation Activities products, services, and experiences provided by supplier or service providers are subject to minimum age, weight, health, or other restrictions. These restrictions are outlined on the relevant Social Inclusion and Community Participation Activities products, services, and experiences supplier or service provider information page. Please read this information carefully. It is your responsibility to understand any restrictions prior to confirming your service booking. If you are later forced to cancel due to restrictions, you may be liable for charges by the supplier or service provider of your experience or forfeit the Social Inclusion and Community Participation Activities products, services, and experiences all together.

(24) Other Information

The text and illustrations (including photographs) used by socialinc (social inclusion) at www.socialinc.com.au website is protected by copyright and must not be copied in whole or in part with the express permission of socialinc (social inclusion) at www.socialinc.com.au website.

(25) socialinc (social inclusion) at www.socialinc.com.au Legal Entities

The socialinc (social inclusion) at www.socialinc.com.au websites are owned and operated by social inclusion herein referred to as “socialinc (social inclusion)”. We reserve the right to change these terms and conditions without notice.

(26) Information security

Notwithstanding the reasonable steps taken to keep information secure, breaches may occur.  In the event of a security incident, we have in place procedures to promptly investigate the incident and determine if there has been a data breach involving personal information, and if so, to assess if it is a breach that would require notification.  If it is, we will notify affected parties in accordance with Privacy Act requirements.

In the event of a security incident involving unauthorised access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.

(27) Customer ratings and reviews terms of use

We encourage you to leave feedback on your experience with socialinc (social inclusion) at www.socialinc.com.au and the Social Inclusion and Community Participation Activities products, services, and experiences that we offer and provide to the community.

All submitted content is subject to these terms of use. In the event of a conflict between these terms and socialinc (social inclusion) at www.socialinc.com.au  Privacy Policy, these terms will prevail to the extent of the inconsistency.

By submitting any content to socialinc (social inclusion) at www.socialinc.com.au, you represent and warrant that:

• You are the sole author and owner of the intellectual property rights of the content of your review, and that the content of your review does not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.
• For any content that you submit, you grant socialinc (social inclusion) at www.socialinc.com.au a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
• All “moral rights” you may have in such content have been voluntarily waived by you (including rights of attribution or integrity) that may subsist in your content and agree you have no objection to the publication, use, modification, deletion, or exploitation of your content by socialinc (social inclusion) at www.socialinc.com.au
• You are at least 18 years old if completing a review for Social Inclusion and Community Participation Activities products, services, and experiences.
• You have not been compensated or granted any consideration by any third party for your review, and that you are providing your review in good faith and in the spirit in which the process is intended.
• Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
• The content you provide to socialinc (social inclusion) at www.socialinc.com.au: is not false, inaccurate or misleading; does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising) does not contain any content which is defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; does not contain any computer viruses, worms or other potentially damaging computer programs or files; and
• The content you provide does not contain any of the following types of content or violates other guidelines: Obscenities, discriminatory language, or other language not suitable for a public forum; advertisements, “spam” content, or references to other products, offers, or websites; email addresses, URLs, twitter handles, phone numbers, physical addresses, or other forms of contact information; critical or spiteful comments about other reviews posted on the page or their authors.

You agree to indemnify and hold socialinc (social inclusion) at www.socialinc.com.au (and its officers, directors, agents, subsidiaries, joint ventures, employees, and third-party service providers), harmless from all claims, demands, and damages (direct or indirect) including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

All content that you submit will be used at socialinc (social inclusion) at www.socialinc.com.au sole discretion. socialinc (social inclusion) at www.socialinc.com.au reserves the right to change, condense or delete any content on socialinc (social inclusion) at www.socialinc.com.au website that socialinc (social inclusion) at www.socialinc.com.au deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. socialinc (social inclusion) at www.socialinc.com.au does not guarantee that you will have any recourse through socialinc (social inclusion) at www.socialinc.com.au to edit or delete any content you have submitted. You acknowledge that you, not socialinc (social inclusion) at www.socialinc.com.au, are responsible for the contents of your submission. None of the content that you submit will be subject to any obligation of confidence on the part of socialinc (social inclusion) at www.socialinc.com.au, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers, and employees.

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Phone: 1300 057 029

Email: hi@socialinc.com.au

Or write to us:

Southport Business Centre
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